AI Chatbots for Hawke’s Bay Businesses
Answer common customer questions, capture enquiries and respond instantly from your website, Facebook or Instagram — even when your team is busy.
What this service can automate
- FAQ replies and service information
- Lead capture: name, phone, email and request
- Website, Facebook or Instagram enquiries
- Business hours, location and simple booking requests
Your business should not lose enquiries because manual admin gets in the way.
Website, Facebook and Instagram chatbots trained around your business FAQs, services, opening hours and lead capture goals.
A practical system focused on leads, speed and clarity.
We map the customer journey, simplify the steps and create an automation that moves people from first enquiry to the next action with less friction.
What your business gains
Designed to help your team respond faster, reduce manual work and convert more enquiries into real opportunities.
Key benefits
- Instant replies to common questions
- More enquiries captured before they go cold
- Less repetitive messaging for your team
- Consistent answers across every channel
- Cleaner handover to phone, email or booking flow
- Better first impression for new customers
What is included
- Discovery call and chatbot flow map
- FAQ and business knowledge setup
- Lead capture questions and routing
- Website or social inbox integration
- Testing, handover and optimisation notes
- Optional monthly updates and monitoring
See how this could work for your business
Choose a business type below to see a practical example. These are example use cases, not guaranteed results.
From enquiry to action automatically
A simple view of how the automation moves a customer towards the next step.
Built for real local business problems
Each card explains where this service can help. The aim is not complexity; the aim is fewer missed leads and less repeated admin.
Salons & clinics
Answers opening hours, prices, services and captures appointment interest before staff reply.
Discuss this use case →Restaurants & cafés
Handles FAQs, menus, opening times and booking request handover.
Discuss this use case →Tradies
Collects job type, location, urgency and contact details before calling back.
Discuss this use case →Final pricing depends on workflow complexity, tools, access and integrations required. Third-party app subscriptions, hosting, SMS, phone, CRM, AI usage or external software fees are not included.
Request a Free Audit →Quick time and cost estimator
This calculator shows the monthly cost of doing one repeated task manually, then estimates the time and money that could be reduced if automation handles part of that task.
You choose real business inputs: how often the task happens, how long it usually takes and the hourly cost of the person doing it. The estimate then shows the current manual cost and the potential value automation could help reduce.
Why this service starts at NZ$690
The setup fee covers the work required to make the automation useful for your real business process, not just a generic template.
What the setup fee includes
We review your workflow, plan the automation, build the system, connect the required tools, test it and hand it over so your team knows how it works.
Why monthly care may be needed
Automations depend on tools, platforms and business rules. A care plan keeps the system monitored, updated and improved as your business changes.
Questions before getting started
Simple answers for business owners considering automation for the first time.
Can the chatbot answer from my website?
Yes. It can be embedded on your website and designed around your services, FAQs and lead capture goals.
Can it work with Facebook or Instagram?
Yes, depending on platform access and the tools selected. We can guide you through the simplest setup.
Will it replace my team?
No. It handles repetitive first replies and captures information so your team can focus on higher-value conversations.
Can I update the answers later?
Yes. Updates can be handled as part of a monthly care plan or as a separate improvement request.
Is this good for a small business?
Yes. It is designed for local small businesses that want faster replies without hiring extra admin staff.
Built with digital growth in mind.
eDigital360 collaborates with DigitalSEO.coop to support projects that also need SEO, web strategy, content, tracking, digital marketing or broader online growth expertise.
Ready to see what you can automate?
Book a free automation audit and we’ll review where your business is losing time, leads or bookings.